Monday - Sunday
24 Hours / 7 Days A Week

Water Damage Restoration: What to Expect & Who to Call (RestoPros of Northeast Georgia)

Water damage in your home can be a stressful experience. From a burst pipe to a leaky appliance, sudden water intrusion can leave you feeling overwhelmed. But before you panic, take a deep breath! RestoPros of Northeast Georgia is here to help you navigate this situation and get your home back to normal. This guide will walk you through the process of calling RestoPros and what to expect during the restoration process.

Making the Call to RestoPros Northeast Georgia:
Stop the Source: As a last resort, you can turn off your water supply at the house shut-off valve, typically located near the front of the house closest to the street, or at the street shut-off valve (located in a meter box near the curb). However, it’s best to attempt to isolate the source of the leak first, such as turning off the valve to a washing machine or refrigerator ice maker. This will minimize the disruption to your home’s plumbing. If you are unable to locate the source or if the leak is significant, then proceed with shutting off the water at the house valve or street valve.

Gather Information:  While waiting for RestoPros to arrive, take some time to document the damage. Take pictures and videos of the affected areas. If possible, note down the time the damage occurred and the suspected cause.

What to Expect from RestoPros Northeast Georgia:
Inspection and Assessment:  A certified RestoPros technician will first visit your home to assess the damage. They will identify the type of water (clean vs. sewage), the extent of the affected area, and the materials involved (carpet, drywall, etc.).

Removal of Affected Materials:  RestoPros will then begin by removing salvageable and non-salvageable building materials. This may include carpets, drywall, insulation, or flooring that has been severely damaged or harbors mold growth.

Cleaning, Disinfecting, and Sanitizing:  The exposed areas will then undergo a thorough cleaning process to remove dirt, debris, and any contaminants left behind by the water. RestoPros will also disinfect and sanitize the area to eliminate any lingering bacteria or mold spores.

Drying and Dehumidification:  Once the cleaning and sanitizing are complete, RestoPros will implement a drying plan to remove all moisture from the affected areas. This may involve the use of industrial-grade dehumidifiers, air movers, and other specialized drying equipment.

Trusted Plumber Recommendation (if needed):  If the source of the water damage is a plumbing issue, RestoPros can recommend a network of vetted and trusted plumbers to address the leak or pipe repairs.

Structural Repairs and Contractor Coordination:  In cases of severe water damage, structural repairs may be necessary. RestoPros can work with you to coordinate these repairs and can recommend trusted rebuild contractors from their network to ensure a seamless restoration process.

Insurance Claims Assistance:  The team at RestoPros can assist you with navigating the insurance claim process. They will provide you with the necessary documentation to file a claim with your insurance provider.

Act Quickly: The faster you address water damage, the less likely it is for mold to grow and for the damage to spread.

Ask Questions: Don’t hesitate to ask RestoPros questions about the process and the timeline for repairs.


Get Everything in Writing: Make sure you have a written agreement with RestoPros outlining the scope of work, the estimated cost, and the timeline for completion.


By following these steps and knowing what to expect from RestoPros Northeast Georgia, you can approach water damage restoration with confidence. Remember, RestoPros is there to help you through this challenging time and get your home back to a safe and healthy living environment.

RestoPros of Northeast Georgia serves the following counties and cities and surrounding areas.

Barrow County: Auburn, Carl
Forsyth County: Cumming
Fulton County: Alpharetta, Johns Creek, Milton
Gwinnett County: Berkeley Lake, Buford, Dacula, Duluth, Grayson, Lawrenceville, Lilburn, Norcross, Peachtree Corners, Snellville, Suwanee
Hall County: Flowery Branch, Gainesville, Oakwood
Jackson County: Braselton, Hoschton