Mitigation Manager/Lead Technician

Overview: RestoPros of the Sandhills (Fayetteville, Sanford, Pinehurst NC) provides comprehensive residential and commercial mitigation and restoration services, including remediation of water, smoke, mold, and fire damage. RestoPros of the Sandhills serves the entire Sandhills and Fort Bragg NC region. We are committed to exceptional customer service and treating our employees and clients like family. At RestoPros of the Sandhills, we celebrate a corporate culture of safety, service, family, and fun.

Responsibilities:

• Perform water, fire, mold, and smoke mitigation services in accordance with industry specifications.
• Serve as the frontline responder for our company, inspecting sites, presenting solutions, and conducting restoration activities.
• Grow and supervise a team of mitigation technicians.
• Use Xactimate software to create proposals and write estimates.
• Act as the primary point of contact for customers and insurance agents throughout projects.
• Ensure projects are completed within established time frames and to customer satisfaction.
• Effectively communicate with managers on job status, scope, time, and resource status utilizing restoration management communications and documentation software.
• Maintain a clean, properly stocked, and organized truck and ensure all company equipment is well-maintained.
• Assist in warehousing and facility-related tasks when necessary.
• Be accessible by phone and participate in after-hours emergencies and the on-call schedule.
• Schedule crews and manage multiple projects effectively.

Qualifications:

• Minimum of 4 year of mitigation experience preferred.
• Management experience preferred.
• IICRC – WRT Certification at a minimum.
• Proficiency in Xactimate software.
• Strong multitasking, organizational skills, and ability to react quickly to situations.
• Experience with insurance claims and speaking directly with homeowners and adjusters.
• Strong customer service focus with effective communication skills.
• Project management experience with multiple jobs.
• Ability to work in a fast-paced environment.

Benefits:

• Paid Time Off.
• Health Insurance Contribution.
• Retirement 401k plan contributions.
• Cell phone reimbursement.
• Bonus Program.

Pay: $50,000.00 – $70,000.00

Equal Employment Opportunity Statement: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.