Frequently Asked Questions

At Restopros of Colorado Springs, we focus on mitigation first because the first 24–48 hours are critical. Acting fast can dramatically reduce total repair costs and prevent secondary damage like mold, warped flooring, and structural rot. Our team is IICRC certified, so every step of the process meets the highest industry standards.

Mitigation is the emergency phase — stopping the damage from spreading. This includes extracting standing water, drying out materials, removing unsalvageable items, and securing the property.

Restoration is the rebuild phase — repairing or replacing flooring, drywall, cabinets, and other structures to return your property to its pre-loss condition.

Restopros of Colorado Springs specializes in mitigation and coordinates the restoration phase through our network of vetted local contractors, so you have a single point of contact throughout the entire process.

We handle four main categories of property damage:

Water & Flood Damage — burst pipes, appliance leaks, basement flooding, sewage backups

Fire & Smoke Damage — including soot cleanup and odor removal after any size fire

Mold Remediation — identification, containment, and removal following IICRC standards

Storm Damage — wind, hail, and weather-related property damage

We serve both residential and commercial properties throughout Colorado Springs.

Rather than trying to do everything in-house, Restopros of Colorado Springs has built a network of trusted, licensed local contractors in the Colorado Springs area who specialize in reconstruction and restoration work.

Each contractor partner is vetted for licensing, insurance, quality of workmanship, and professionalism. This model means you get specialists at every phase of your job — not a jack-of-all-trades approach. We oversee and coordinate all contractor work so you never have to manage multiple vendors on your own.

We provide 24/7 emergency response in Colorado Springs and the surrounding area. Our team can typically be on-site within hours of your call — day or night, weekends and holidays included.

Yes. Disasters don’t follow business hours, and neither do we. Restopros of Colorado Springs offers around-the-clock emergency response every day of the year, including weekends and holidays. If you have a water, fire, or mold emergency right now, call us immediately — the faster we respond, the more we can protect your property.

1. Stop the source of water if it’s safe to do so — turn off the main water supply or the valve nearest the leak.

2. Turn off electricity to any affected areas if there’s standing water.

3. Call Restopros of Colorado Springs right away — do not wait.

4. Document visible damage with photos before any cleanup begins.

After the fire department clears the property as safe to enter:

Do not clean or touch soot-covered surfaces on your own — soot is acidic and can permanently stain or corrode materials within hours.

Do not use your HVAC system, which can spread soot particles throughout unaffected areas.

Ventilate if possible, open a claim with your insurance company, then call us. We’ll assess the smoke and structural damage, begin odor control, and coordinate full restoration.

Common signs of mold include:

• A musty or earthy smell, especially in basements, crawl spaces, or bathrooms

• Visible dark spots on walls, ceilings, or grout

• Unexplained allergy-like symptoms (sneezing, coughing, watery eyes) that improve when you leave the building

• A history of water damage that wasn’t properly dried within 48 hours

Yes — and this is where Restopros of Colorado Springs is genuinely different from other restoration companies.

Our co-owner Margaret spent over 30 years as a professional insurance claims adjuster. She knows exactly how insurers evaluate damage, what documentation they require, and where claims commonly go off the rails. That experience is now working for you, not against you.

We document every loss thoroughly — photos, moisture readings, detailed scope reports — in the format adjusters expect. We communicate directly with your carrier on your behalf and help you understand what is and isn’t covered.

In most cases, yes — sudden and accidental damage like a burst pipe, appliance malfunction, or fire is typically covered by standard homeowner’s insurance.

However, gradual damage (like a slow leak that was ignored) and flooding from outside (like a river overflowing) usually require separate coverage.

Cost varies significantly based on the size of the affected area, the type of water involved (clean water vs. gray water vs. black water), how long the damage has been present, and the extent of structural involvement.

A small bathroom leak may cost a few hundred dollars to mitigate, while a finished basement flood can run into the thousands. We offer free inspections and can provide an estimate before any work begins. In most cases, your insurance will cover a substantial portion of the cost.

Yes. We understand that a property loss is already one of the most stressful things a homeowner or property manager can face — and the cost of repairs shouldn’t add to that burden.

Whether your insurance coverage falls short, your deductible is higher than expected, or you’re facing out-of-pocket costs you weren’t prepared for, financing options are available. Ask us about financing when you call and we’ll walk you through what’s available for your situation.

Mitigation (stopping damage and drying the structure) typically takes 3 to 5 days depending on severity.

Full restoration (rebuilding damaged areas) can take anywhere from a few days for a small repair to several weeks for extensive structural damage.

We give you a realistic timeline upfront and keep you updated throughout. Our contractor partner model means we can often move into restoration faster than companies that have to schedule everything in-house.

Restopros of Colorado Springs is a mother-and-son business founded by Margaret and Dillon.

Margaret spent over 30 years as a professional insurance claims adjuster. She watched firsthand how claims can go sideways — how property owners, already dealing with the stress of a loss, can end up confused, underpaid, or simply not heard. She started Restopros because she wanted to be on the other side of that equation: making sure every customer has a true advocate working toward a successful resolution.

Dillon is the President of Restopros of Colorado Springs and the face of the company in the field. He works directly with customers and contractor partners on every job — from the first assessment through final completion. Dillon is certified in water, mold, fire, smoke, and odor mitigation, and his standard is straightforward: get the job done right, no exceptions. When the work is finished, it should feel like the loss never happened.

Our team is IICRC certified (Institute of Inspection, Cleaning and Restoration Certification) — the industry gold standard for water damage restoration, mold remediation, and fire/smoke cleanup. We are also BBB Accredited and proud members of the Apartment Association of Southern Colorado.

As a locally owned and operated Restopros franchise, our certifications are backed by the training programs of a national organization. That means you get credentialed professionals with proven methods — and a team that genuinely knows Colorado Springs.

Yes. We work with commercial property owners and managers across Colorado Springs, including office buildings, retail spaces, restaurants, apartment communities, multi-unit housing, warehouses, and more.

We are proud members of the Apartment Association of Southern Colorado, which reflects our deep commitment to serving property managers and landlords throughout the region. If you manage rental properties, we understand the unique urgency of getting units back online quickly — minimizing vacancy time and disruption to tenants.

Commercial losses often require faster response and more complex coordination. We’re equipped for both, and we can also help businesses develop an emergency response plan before a loss ever happens.

We serve Colorado Springs and the surrounding communities, including Briargate, Falcon, Fountain, Manitou Springs, Monument, Black Forest, Peyton, Security-Widefield, and Cimarron Hills.

If you’re in the Pikes Peak region and not sure whether we cover your area, just call — we’ll let you know right away.

Start with the story. Restopros of Colorado Springs was founded by a mother and son — Margaret and Dillon — who each brought something the restoration industry rarely sees in one company.

Margaret’s 30 years as a claims adjuster means she understands the insurance side of a loss as well as anyone in the industry. She built this company so that property owners finally have someone in their corner who speaks the insurer’s language — and uses it to fight for the customer’s outcome.

Dillon, as President and the face of the company in the field, is certified in water, mold, fire, smoke, and odor mitigation. He works directly with customers and contractor partners on every job — and his standard has never wavered: get it done right, every time.

Layer on top of that: we’re a locally owned Restopros franchise, so you get Colorado Springs roots and genuine community investment, backed by the systems, training, and resources of a national organization. Our team is IICRC certified, we’re BBB Accredited, and we coordinate a vetted network of local contractors for the restoration phase.