Frequently Asked Questions

RestoPros of Charlotte provides water damage restoration, mold remediation, fire and smoke damage restoration, and storm damage restoration for homes and businesses across the Charlotte metro. Our IICRC-certified technicians handle jobs of any size, from a single burst pipe to major structural damage.

Yes. Storms, burst pipes, and appliance failures rarely happen during business hours, so we answer the phone 24 hours a day, 7 days a week. When you call (803) 280-0773, a real person picks up, walks you through what to do right away, and gets a technician headed your way fast.

Yes, and we work for you rather than your insurance provider. Our Charlotte team documents the damage, coordinates directly with your adjuster, and helps you navigate the claims process from start to finish so nothing gets missed.

Our office is at 14301 S Lakes Dr, Charlotte, NC 28273, and we serve communities across the metro including Monroe, Indian Trail, Matthews, Waxhaw, Concord, Gastonia, Rock Hill, and Fort Mill.

Every technician is IICRC-certified and trained in industry best practices. We carry full insurance, follow EPA guidelines, and meet strict safety and quality standards on every residential and commercial job.

Common sources include burst or leaking pipes, appliance failures, roof leaks, sewage backups, and flooding after heavy rain. Crawl spaces and finished basements tend to take the worst of it, since water collects there before anyone notices, and it can spread across floors, walls, and ceilings within minutes.

Call as soon as you spot it. Water keeps moving into floors, walls, and hidden spaces the longer it sits, and standing moisture can lead to mold growth within 24 to 48 hours. The sooner we extract the water and start drying, the less damage you are left with.

Our team inspects the property with moisture meters and thermal imaging, removes standing water with commercial-grade pumps, dries and sanitizes the affected area, then reviews the results with you and explains the next steps. We check hidden spaces so trapped moisture does not cause problems later.

Yes. Charlotte’s humid summers keep building materials from drying on their own, and mold can take hold in a matter of days. Our team dries the structure thoroughly and checks walls, floors, and ceilings to stop mold before it starts.

Yes. We restore both residential and commercial properties across Charlotte, and our technicians bring the training and equipment to handle water damage of any size.

Warning signs include a persistent musty odor, dark spots on walls or ceilings, and visible growth in damp areas. Mold also hides behind drywall, under flooring, and inside HVAC systems, so our team uses moisture meters, thermal imaging, and air quality testing to find what you cannot see.

Mold can affect indoor air quality and is a real concern once it spreads. In Charlotte, it often takes hold in crawl spaces and behind walls where no one is looking, so a small problem has time to grow before anyone notices it. Our certified team removes it safely with containment barriers and protective equipment rather than disturbing it and sending spores through your property.

Mold grows wherever moisture lingers, often after water damage, leaks, high humidity, or poor ventilation. Because of that, we trace and repair the moisture source as part of every job, since skipping that step is the biggest reason mold returns.

We inspect and map the affected areas, set up containment, remove mold with HEPA air scrubbers and commercial vacuums, repair the moisture source, dry the structure, then apply an antimicrobial treatment and run post-remediation testing to confirm spore counts are back to normal.

Yes. We remediate mold in both homes and businesses throughout Charlotte, following strict containment and disposal protocols on every project.

Once the fire department clears your Charlotte property for re-entry, call us right away. Waiting lets soot and smoke residue settle deeper into building materials, so an early call makes restoration faster and more complete. We will walk you through immediate steps and get a technician on the way.

Yes. We clear soot and smoke particles with air scrubbers and HEPA vacuums, then treat lingering odor with thermal fogging, ozone treatment, or hydroxyl generators depending on the situation. Odor removal is not finished until you genuinely cannot smell it.

Our team inspects the full scope of the damage, stabilizes the property with board-up and water extraction, removes soot and odor, then clears unsalvageable materials so the structure is clean, dry, and ready for reconstruction. We document everything for your insurance claim along the way.

In most cases fire and smoke damage is covered. We document every detail, communicate directly with your insurance agent, and walk you through the claim from start to finish so your coverage works the way it should.

Yes. Firefighting efforts often leave standing water that can cause mold within 24 to 48 hours. We extract that water and dry the structure as part of the fire and smoke restoration process.

We handle roof damage, missing shingles, hail damage, wind damage, fallen-tree impacts, broken windows, and water intrusion from heavy rain. Spring and summer thunderstorms bring most of the hail and wind calls we see, while winter ice storms tend to bring down limbs on roofs and gutters. Our team manages everything from emergency stabilization through the final repair.

No. Call us first so we can stabilize the property and stop the damage from spreading. The documentation we gather on-site is exactly what your insurance company needs to process the claim, and we meet with your adjuster to advocate for the repairs you need.

Call us as soon as you notice damage. A real person will walk you through immediate steps to prevent things from getting worse, such as covering broken windows or exposed areas, and send a technician to your Charlotte property fast.

Yes. Once rain or floodwater gets inside, moisture works its way into insulation, subfloors, and wall cavities where it stays trapped. We extract water and dry the structure during stabilization so a storm does not turn into a mold problem.

A licensed restoration company handles the full process, from emergency stabilization and documentation through permitted repairs. RestoPros of Charlotte carries full insurance and pulls required permits, which is the difference between a patch job and a proper restoration.