RestoPros 24/7 Restoration Response

I called RestoPros for an emergency water leak, and I couldn’t be happier with the service. Elvin responded within an hour, quickly assessed the damage, and immediately helped me understand what needed to be done.He also helped guide me through the insurance claim process, explained everything clearly, and got to work right away. During a stressful situation, having someone knowledgeable, responsive, and professional made all the difference.I highly recommend RestoPros to anyone dealing with water damage. Fast response, excellent communication, and truly great service!

My grandma has problems with her memory, and Don was very patient and professional with her. He answered all our questions, and the guys were quick to deal with the damaged area in the bathroom. Glad to have it sorted.

I highly recommend RestoPros! The kindness, professionalism, attention to detail, and efficiency of the entire team has made an unexpected and challenging situation feel manageable. We had a sewer line back up into our first floor, flooding several rooms, and I spoke to Averi the owner as the event was unfolding – she offered to come out that night, even though it was already 10:30pm, to assess damage and advise – we ended up meeting early the next morning, and within hours of the damage her team was in place removing the contaminated areas and cleaning and preserving our belongings with great care. We also had the pleasure of working with Roman, Hugo, and Ashley while mitigating the damage – all lovely and kind and professional. Roman answered countless questions from my littles with grace and patience and even gave them gifts on the day he closed out the mitigation part. We are moving into the next phases of the project – the rebuild – and continue to completely trust the team and their process!

Absolutely outstanding service. We’ve worked with other companies in the past, but none have come close to the level of professionalism, expertise, and attention to detail provided by this team. They genuinely care about their customers. They deliver the capabilities of a large company while maintaining the personalized service and responsiveness that are so hard to find. Highly recommend!

Great

Restopros of Portland is an amazing restoration company! The owner, Don, has a heart of gold! He worked patiently and diligently with my older father to help him access and use his insurance to cover the damage to his home, which was hard for my dad due to some emerging cognitive decline. The lead tech, Kyle, is very knowledgeable and experienced and was able to offer my dad his expertise on the process of fixing his water/mold issues. These guys do an amazing job and I highly reccomend them!

I cannot recommend RestoPros highly enough for water mitigation services. From the very beginning, their team was responsive, professional, and incredibly efficient. What stood out most, however, was the level of compassion and understanding they showed toward my family throughout the entire process.I have a child with special needs, and having crews in and out of our home for several days could have been extremely stressful. Instead, every single employee who entered our home was respectful, patient, and mindful of our situation. They took the time to make us feel comfortable and safe, which made a difficult experience much more manageable.The communication was excellent from start to finish. Josh was especially helpful, he explained each step of the process in a way that was easy to understand, answered every question thoroughly, and never made us feel rushed or overwhelmed. For those who have never gone through water damage or mitigation before, that kind of guidance is invaluable.Beyond the mitigation work itself, Josh also provided very helpful recommendations for the next stages of restoration and repair, helping our family navigate what can be a very confusing and stressful situation. His knowledge, transparency, and willingness to help went far beyond what I expected.If you’re looking for a company that combines expertise, professionalism, clear communication, and genuine care for the families they serve, RestoPros is an outstanding choice. We are incredibly grateful for the entire team’s hard work and would not hesitate to recommend them to anyone facing water damage in their home.

Our basement flooded 3 times in less than a month and we were just over it, we had a recommendation to contact Resto Pros. We contacted them, they stated they would be there in a timely matter( within the hour) and were, they diagnosed the issue, stated it was a main drain issue, worked with our insurance company and had our main drain replaced within a day. Our backup also needed some much needed cleanup, this company took care of our home like it was theirs, I honestly think our basement looks better now then it was before, Resto Pros company was on top of everything they stated what they would do and the job was completed in the time frame they stated (which is hard to come by these days) ! I cannot thank them enough for their professionalism and knowledge! They found out our issue, assessed it, created a plan of action and took action! Our basement is being liveable because you!!! Thank You, Thank You. We highly recommend you to anyone who needs this type of work completed! You are a life saver!!!

We had an accidental waterfall in our house. We called Erica and someone was there in about an hour. They ripped out everything that needed to be and dried everything out. They were professional and efficient from start to finish. 100% recommend!