RestoPros 24/7 Restoration Response

Owners are hardworking, attentive, and diligent folks. Would recommend them for water damage restoration, as they are very informative on the process and will walk you through every step of the way.

Thank you Matt and your entire team for your expertise and sound work ethic. You recognized we were in distress and really came through for us in our dilemma. If you find yourself in an unfortunates situation with water, which happened to us, I highly recommend RestoPro.

Our basement became wet when we turned on a hose bib that had, unbeknownst to us, burst sometime during the winter. We noticed wet carpeting in our game room after we watered some plants for the first time in the spring. RestoPros came and inspected the damage which included the basement wall and insulation, baseboard, carpet and padding, and some buckling of the hardwood flooring. The crew set up multiple high velocity fans after removing the wet insulation, carpet padding, drywall, and baseboard. They set down a fancy pad that is supposed to smooth out the cupped places in the hardwood floor and it did do the job after several days. The carpet was pulled back to allow for drying. They came every day for a week, taking moisture measurements in multiple places, emptying the five gallon bucket that filled daily with water, and photographing all of their efforts for the insurance company. The area that required the drying out time was carefully blocked off with heavy plastic sheeting and secure telescoping poles. All of the furniture was covered and protected with plastic during the week long monitoring. The crew was professional, friendly, and knowledgeable, and were ready to answer any questions or concerns that we had. They left our game room dry and clean, ready for the remediation crew to finish the job. All in all, a pleasant experience that could have been anything but. I would highly recommend RestoPros for any unforeseen damage to a home.

I recently contracted RestoPros of Northeast Florida to perform cleanup and mold remediation following the living room plaster ceiling collapse at my 1947 lakefront home in Jacksonville, Florida.Ivan, RestoPros’ estimator and project manager, met with me personally, prepared the estimate, supervised every aspect of the project, and worked alongside his crew throughout the job. With more than 20 years of experience in restoration as both a tradesman and project manager, Ivan’s knowledge and professionalism were evident from the outset. Equally important, he is an excellent communicator, dependable, trustworthy, and genuinely committed to doing the job right. He consistently followed through on everything he promised—and even went beyond my expectations. He is also personable, approachable, and simply a pleasure to work with. Ivan is someone who does what he promises—and then goes beyond what you expect.I would also like to recognize Ivan’s two crew members, Noah and Justen. They were courteous, respectful, hardworking, and thorough. The project took three days to complete, and throughout the entire process they demonstrated professionalism, attention to detail, and genuine pride in their work.The crew removed all remaining damaged plaster, cleaned up every bit of debris, and left the area properly prepared for future ceiling reconstruction. They also performed mold remediation on the exposed ceiling joists in the attic area and, as an unexpected courtesy, treated all of the kitchen cabinets and drawers at no additional charge. The cabinets looked refreshed and even smelled noticeably cleaner afterward.I would also like to thank Lina in the office. She was consistently pleasant, responsive, and helpful whenever I had questions or needed information. Good communication makes a significant difference on projects like this, and she was outstanding.From beginning to end, my experience with RestoPros of Northeast Florida was excellent. Their professionalism, integrity, communication, and workmanship gave me confidence throughout the project. I recommend them without hesitation to anyone in need of restoration, cleanup, or mold remediation services.

I can't safe enough good things about RestoPros. We recently had some pipes burst and impact our business. Their team showed up within an hour of us calling ready to start the cleanup. Cody and James were GREAT! They were very professional, explained the process, and got to work on the recovery process. Thank you RestoPros for such a rapid turnaround! I would suggest these guys 20x over.

Their technicians did a great, thorough job servicing my small business (we had pretty extensive water damage and had to inspect for mold due to a leak). Friendly, affordable and quality work. Highly recommend 👌

Our building flooded over the weekend and I was sure no one would be available to come out to help on the weekend. They came out at 10:00 pm on a Saturday night to set up their equipment and got right to work. The staff is friendly and very helpful!

Everyone who came to help were absolutely wonderful! Nate Mousch, who managed this for me did a terrific job and helped work with the insurance company. This company is highly recommended. I haven’t gotten such great service in a long time. Thank you to everyone who helped.