Have Questions? We’re Here to Help.
At RestoPros, we understand that dealing with property damage can be stressful and confusing. Below you’ll find answers to some of the most common questions we receive about our restoration services. If you don’t see your question answered here, our team is ready to help. Contact RestoPros or find a location near you to speak with a restoration expert.
General RestoPros FAQs
What services does RestoPros offer?
RestoPros provides water damage restoration, fire and smoke damage restoration, mold remediation, storm damage repair, and restoration and rebuild services. We serve both residential and commercial property owners.
Is RestoPros available 24/7?
Yes. We offer 24/7 emergency services with rapid response times. When disaster strikes, our certified technicians are ready to respond in a timely manner to minimize damage to your property.
Does RestoPros work with my insurance company?
Yes. RestoPros works directly with your insurance company or insurance provider to help streamline the claims process. We provide documentation and communicate with adjusters on your behalf.
Where is RestoPros located?
RestoPros has 130+ locations across the United States. Find a RestoPros location near you to get started.
Does RestoPros offer free inspections?
Yes. We typically offer free inspections to assess property damage and provide an honest evaluation of your restoration needs. Contact us to schedule yours.
Water Damage FAQs
What causes water damage in homes?
Common causes include a burst pipe, roof leaks, appliance failures, flood damage, and severe storms. Even small leaks can lead to extensive damage and mold growth if not addressed quickly.
How fast should I act after water damage?
Immediately. Quick response is critical to prevent structural damage and mold growth. RestoPros offers emergency response to begin water mitigation and water damage repair right away.
What does the water damage restoration process involve?
Our restoration process includes water extraction, structural drying, moisture monitoring, and sanitization. We work to restore your property to its original condition.
Can water damage lead to mold?
Yes. Mold growth can begin within 24 to 48 hours of water exposure. Professional water damage restoration helps prevent mold from developing in your home.
Does RestoPros handle commercial water damage?
Yes. We provide commercial restoration services for offices, retail spaces, warehouses, and other commercial properties affected by water damage.
Learn more: Water Damage Restoration Services
Fire and Smoke Damage FAQs
What should I do after a fire?
Once cleared by authorities, contact RestoPros for fire damage restoration. Avoid touching soot-covered items, as oils from your skin can cause further damage.
Does RestoPros remove smoke odor?
Yes. Our smoke damage restoration services include soot damage cleanup, odor removal, and air quality restoration to create a healthy environment in your home.
How long does fire restoration take?
The timeline depends on the extent of fire damage and structural damage. Our team works efficiently to restore your property and keeps you informed throughout the restoration process.
Will insurance cover fire damage restoration?
Most homeowner policies cover fire damage. RestoPros works with your insurance company to document the damage and support your claim.
Do you repair structural damage from fires?
Yes. Our fire restoration services include structural repair and content restoration to return your property to its pre-loss condition.
Learn more: Fire and Smoke Damage Restoration Services
Mold Remediation FAQs
How do I know if I have mold?
Signs include musty odors, visible mold growth, water stains, and increased allergy symptoms. If you suspect mold, contact our mold remediation experts for an inspection.
Is mold dangerous?
Yes. Mold exposure can cause respiratory issues, allergic reactions, and other health problems. Professional mold remediation restores a healthy environment for your family.
What causes mold growth?
Mold thrives in moist environments. Common causes include water damage, high humidity, poor ventilation, and undetected leaks.
How does RestoPros remove mold?
Our certified technicians contain the affected area, remove mold safely, clean and sanitize surfaces, and address the moisture source to prevent future growth.
Does RestoPros handle commercial mold remediation?
Yes. We provide mold remediation for commercial property owners, minimizing disruption to your business while restoring safe conditions.
Learn more: Mold Remediation Services
Storm Damage FAQs
What types of storm damage does RestoPros repair?
We handle damage from severe storms, including roof leaks, flooding, wind damage, fallen trees, and water intrusion. Our team responds quickly to protect your property from further damage.
Should I wait for insurance approval before calling RestoPros?
No. Quick response prevents additional damage. Contact RestoPros immediately after a natural disaster, and we’ll help coordinate with your insurance provider.
Can storms cause mold growth?
Yes. Flood damage and water intrusion from severe storms can lead to mold growth if not dried properly. Our disaster restoration services include moisture control to prevent mold.
Does RestoPros help after hurricanes and tornadoes?
Yes. We provide emergency services following major natural disasters, helping homeowners and commercial property owners recover and restore their properties.
How do I prepare my home for storm season?
Inspect your roof, clean gutters, trim trees, and know how to shut off utilities. If storm damage occurs, RestoPros is available 24/7 for emergency response.
Learn more: Storm Damage Restoration Services
Restoration & Rebuild FAQs
Does RestoPros offer rebuild services?
Yes. Select RestoPros locations offer full restoration and rebuild services, taking your property from cleanup through structural repair and final reconstruction. Check with your local RestoPros for availability.
What’s included in restoration and rebuild?
Services may include structural repair, drywall replacement, flooring, painting, and finishing work. We act as your general contractor to manage the entire restoration process.
How long does a full rebuild take?
Timelines vary based on the extent of damage. Our team works to complete your project efficiently while maintaining quality, keeping you informed every step of the way.
Note: Restoration and rebuild services are available at select locations. Contact your local RestoPros to confirm availability.